Customer Service Assistant - Inform Desk - Al Futtaim Group
What you will do
Customers
- Greets and welcomes customers on arrival at the store.
- Answer all customer inquiries and provide guidance on how to shop with IKEA.
- Handles routine customer complaints promptly and courteously.
- Log customer feedback on CRM System to build knowledgebase of frequent complaints/ inquiries with relevant solutions.
- Ensure that customers are dealt with professionally to ensure maximum customer satisfaction.
- Makes announcements and pages the person the visitors have asked to see.
- Ensures Customers’ bags are stored safely and security.
- Ensures Shopping tools and catalogues are available for the customers.
- Provides bags / trollies as appropriate.
Operational
- Ensure all system procedures are adhered to as per policy / procedure.
- Provide Customer Senior with constant suggestion improvements.
- Provide customers with catalogues when requested.
- Understands the impact of increasing sales with Shopping Tools.
- Communicates with Duty Manager on complaints that require management assistance.
Job Details
| Posted Date: | 2024-11-12 |
| Job Location: | Egypt - Cairo |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail & Wholesale |
Preferred Candidate
Customer Service Assistant - Inform Desk - Al Futtaim Group وظيفة
طريقة التقديم : ارسل سيرتك الذاتية اضغط هنا