Operations Manager – Fleet Leasing and Rental Services
Job Purpose:
Lead and oversee fleet operations to ensure the highest level of service delivery to customers while achieving operational efficiency and meeting profitability targets.
Key Responsibilities:
1. Operations Management (Leasing):
- Direct leasing operations to ensure smooth provision of vehicles and services that meet or exceed customer expectations.
- Oversee activities to ensure contract terms and conditions are adhered to in the delivery of services.
- Ensure timely servicing of vehicles, minimizing downtime for replacements and original vehicles.
- Maintain high customer satisfaction by resolving complaints promptly and effectively.
- Develop and implement operational procedures and standards for consistent and efficient service delivery.
- Plan and allocate manpower resources to optimize service delivery and control costs.
2. Fleet Management:
- Monitor fleet utilization to achieve optimal efficiency while minimizing downtime.
- Coordinate maintenance and repairs to ensure vehicles are operational within budget constraints.
- Ensure regular servicing of vehicles to prevent breakdowns and maintain reliability.
- Manage traffic violations and ensure penalties are appropriately charged and resolved.
- Supervise vehicle registration renewals, inspections, and insurance processes for seamless operations.
- Oversee the preparation of vehicles for customer use, maintaining cleanliness and operational readiness.
3. Budget and Cost Control:
- Manage the division’s budget to optimize resource utilization and control costs.
- Develop and monitor annual operational budgets to support profitability goals.
- Approve and evaluate repair and maintenance activities, balancing costs and operational needs.
- Ensure expenditures remain within approved budgets through effective procurement and resource planning.
- Oversee de-fleeting processes to maximize return on investment.
- Implement security measures to protect assets from damage or theft.
4. Strategic Planning and Operations Improvement:
- Develop strategies to enhance operational efficiency and reduce costs while maintaining service standards.
- Conduct regular reviews of processes and procedures to identify areas for improvement.
- Leverage technology and data analysis to improve decision-making and operational performance.
- Prepare and present periodic utilization and performance reports to guide strategic decisions.
5. People Management:
- Build and lead a cohesive, high-performing team, fostering motivation and collaboration.
- Create opportunities for employee development through training, coaching, and mentoring.
- Conduct performance evaluations to support staff growth and address improvement areas.
- Actively participate in recruitment to ensure team composition aligns with current and future needs.
- Address employee concerns promptly and ensure workplace policies are applied fairly.
Job Details
| Posted Date: | 2024-11-24 |
| Job Location: | Qatar - Doha |
| Job Role: | Management |
| Company Industry: | Automotive Dealership & Distributor; Sales Outsourcing; Automotive Repair, Spare Parts, & Support Services |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
Operations Manager – Fleet Leasing and Rental Services وظيفة
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